Refund policy

30-day fit guarantee
If it doesn't fit your car or your dog isn't a fan, let us know within 30 days of receiving your order and we'll sort it out. It's fine if you've tried it in your car or your dog has given it a go.

To be eligible, please return the item clean, with all its parts (straps, clips and anchors), and with your order number or proof of purchase. The original packaging helps, but you don't need it.

How to start a return
Email us at sales@ruffroadssupply.com.au with your order number and a quick note on what's not working. If your return is accepted, we'll send you a return shipping label and instructions. Please don't send items back without contacting us first, as we can't accept returns we don't know about.

Damaged, faulty or wrong items
Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email us straight away and we'll make it right.

Exchanges
The quickest way to swap a colour or product is to return the item you have and, once the return is accepted, place a new order for the one you want.

Refunds
Once we've received and checked your return, we'll let you know if the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to show it. If it's been more than 15 business days since we approved your refund, email us at sales@ruffroadssupply.com.au.

This guarantee is in addition to your rights under the Australian Consumer Law.